FREQUENTLY ASKED QUESTIONS
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We aim to get your order to you as quickly as possible - an estimated 2 – 6 business days for orders within Australia and 6 - 10 for International orders.
Once your order has left our warehouse, we will send you an order dispatch email notification. Within this email, there is a ‘Track your order’ link, which will allow you to monitor the status of your order.
If you have any further questions, you can contact our team, who will be more than happy to help.
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Once your order is shipped, we are unable to cancel or modify your order.
To allow us to get your orders to you as quickly as possible, we have a very quick order processing time, which means it is unlikely we will be able to amend an order once it is placed.
If you placed your order very recently and would like to cancel or modify, please contact our team, who will do their best to assist you.
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Yes. We offer complimentary gift wrapping on all orders. To request gift wrapping leave a message at the time of order.
The pieces are wrapped in luxury white wrapping paper with a black grosgrain ribbon.
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Our team is more than happy to help you with placing an order. Please contact the team via your preferred method – they will be able to prepare your order and share it with you to complete the final payment step securely.
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Yes we do. Please see full shipping details here
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Our team inspects every item ahead of it being sent to you to ensure the highest quality and standard. If you do think an item is faulty, then please contact the team, including details and photos of your item.
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You can apply a promotional code in the details stage of the checkout prior to making your payment.
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Payment when ordering online can be by credit and debit card, Apple Pay, Google Pay, Shop Pay, UnionPay and Paypal.
We also offer Afterpay and Klarna.
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We take our customers’ security seriously and use a number of methods to protect their details. For full information, read our privacy policy.
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Our trade program is reserved for industry professionals. If you would like to apply, please email someone@somedesignstore.com
-
We aim to get your order to you as quickly as possible - an estimated 2 – 6 business days for orders within Australia and 6 - 10 for International orders.
Once your order has left our warehouse, we will send you an order dispatch email notification. Within this email, there is a ‘Track your order’ link, which will allow you to monitor the status of your order.
If you have any further questions, you can contact our team, who will be more than happy to help.
-
Yes. We offer complimentary gift wrapping on all orders. To request gift wrapping leave a message at the time of order.
The pieces are wrapped in luxury white wrapping paper with a black grosgrain ribbon.
-
Yes we do. Please see full shipping details here
-
You can apply a promotional code in the details stage of the checkout prior to making your payment.
-
We take our customers’ security seriously and use a number of methods to protect their details. For full information, read our privacy policy.
-
Once your order is shipped, we are unable to cancel or modify your order.
To allow us to get your orders to you as quickly as possible, we have a very quick order processing time, which means it is unlikely we will be able to amend an order once it is placed.
If you placed your order very recently and would like to cancel or modify, please contact our team, who will do their best to assist you.
-
Our team is more than happy to help you with placing an order. Please contact the team via your preferred method – they will be able to prepare your order and share it with you to complete the final payment step securely.
-
Our team inspects every item ahead of it being sent to you to ensure the highest quality and standard. If you do think an item is faulty, then please contact the team, including details and photos of your item.
-
Payment when ordering online can be by credit and debit card, Apple Pay, Google Pay, Shop Pay, UnionPay and Paypal.
We also offer Afterpay and Klarna.
-
Our trade program is reserved for industry professionals. If you would like to apply, please email someone@somedesignstore.com