Refund policy
At SOME DESIGN STORE we want you to be completely satisfied with your purchase. To help make deciding a little easier, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at someone@somedesignstore.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at someone@somedesignstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at someone@somedesignstore.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at someone@somedesignstore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN POLICY GUIDELINES
We accept returns or exchange for change of mind within 30 days of the purchase delivery date, providing the product is unused, in its original packaging and accompanied by a receipt. We do not accept returns after the 30 day period.
The return shipping cost will be covered by us. Returned items will be reimbursed the full purchase price minus delivery charges upon arrival at our address. Returned items can also be exchanged for store credit.
HOW DO YOU RETURN A PRODUCT PURCHASED FROM SOME DESIGN STORE?
The first thing to do is contact us to let us know about the problem. Email us at someone@somedesignstore.com and provide the following details:
- your order number and the date of your order
- your contact details including full name, address, phone number and email
- a description of the problem with photographic evidence
- request an exchange, store credit or refund.
Once we receive your claim we will contact you to work out the best way forward, including returning the product and providing any refund or replacement.
WHEN ARE PRODUCTS NOT ELIGIBLE FOR EXCHANGE OR REFUND?
There are certain situations where a refund will not be granted:
- when an item has obvious signs of use
- when an item is not in its original condition, is damaged for reasons not due to our error
- when an item is returned more than 30 days after delivery date
- certain sale items are not eligible for return, and
- perishable goods and magazines are not eligible for return.
DAMAGED OR BROKEN GOODS
It happens very rarely, but every so often our couriers are not as gentle as they usually are and your order may arrive damaged or broken. If this occurs, please contact us immediately at someone@somedesignstore.com and provide a photograph of the damaged or broken item. We will then review the request and process a refund or send out a replacement.
Any questions, just get in touch! someone@somedesignstore.com